FAQ
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We have the answers – at least in most cases!
FAQ
About our spaces
Please have a look at our respective videos on how to get there. They will take you safely and precisely to your Space.
You can find them on our Location pages.
Parking is free of charge in all our Spaces. In the satellites Taylor and Neustadt you can park directly in front of the door. At satellite Wachenheim it is only a few steps to the parking lot. The parking lot is well signposted.
Before the beginning of your event, simply register at the reception desk of the respective Space. The Community Managers will then take you to the room and explain one or two important details about the Space.
In all our Spaces the 3G regulation applies. This means that all non-vaccinated or recovered persons must show a valid antigen rapid test. The mask obligation is valid in all public areas, at the square and in the Eventspaces it can be taken off if the distance of 1,5m is kept.
The desks and boxes are reserved for coworkers. Please just ask us again on site, maybe there will be a free box or two on that day. You can also book a desk as a day ticket.
All of our Spaces offer you a variety of retreat options:
Telephone and video boxes to have confidential conversations
Office boxes for focused work
“Think Tanks” to hold smaller (hybrid) meetings
Quiet zones
All spaces and rooms are fully equipped – with monitor(s), docking station, webcam, etc. – so everything is available for every need.
We offer at least one monitor at each workstation (you can also book “double workstations” with two monitors), docking station, mouse, keyboard. If you wish, you can also get a webcam or conference equipment such as speakers from the community managers free of charge.
Booking & memberships
At www.1000satellites.com, click on the “Start now” button at the top right and select “Book workstation”. This will take you to the page of our booking tool Nexudus, where you can log in with your access data. Or you can use the mobile app ‘Passport’ from Nexudus. Details on how to book a seat can also be found in our “How to book” video.
Please book meeting and event rooms by emailing meet@1000satellites.com. You will then receive an offer with all available rooms and additional services, such as catering.
You can cancel free of charge in your Nexudus account up to 24 hours before the start of the booked period. After that, you can only do so on a goodwill basis by contacting the community manager of the space in which you have registered (for email addresses, see website).
You have already booked a workspace and downloaded the Salto KS app (your digital key) to your cell phone? Then simply come to the Space from 8 a.m. on your first day with us (after that, you can also come earlier), so that the Community Manager:in can show you the Space and clarify any unanswered questions.
The 3G rule continues to apply in all Spaces. This means that all non-vaccinated or recovered persons must show a valid antigen rapid test.
Otherwise, all you need is your laptop and a desire to cowork! Our principle: “Plug, Play & Cowork”!
Yes, there is fast internet everywhere; the WLAN code is posted in all Spaces and can be used free of charge.
Coffee, tea and water are always included. In the community areas we have set up snack boxes with various bars, snacks and organic soups; you simply pay on site with a card (in Wachenheim still in cash) at the terminal set up.
With pleasure. You can invite visitors to the Space for up to 2 hours. Please book your guest in your Nexudus account (see bottom left in the dashboard “Colleague – Invite a colleague to your meeting”).
On your first day with us, the Community Manager:in will open the door for you.
After that, you can open our own Spaces yourself via the Salto KS app. In the course of your registration with us, you will receive a welcome email from Salto to set up your personal access data to the Salto KS app. Please download the app on your cell phone (available for free in the App or Play Store). With this app you can open the entrance doors. Simply open the app, press “Digital Key” and hold your cell phone to the lock or the white Salto reader. The lock lights up green as soon as it opens.
Your membership includes the use of our rooms and workstations, a flat rate for coffee, tea and water, as well as access to various community events: like “Lunch & Talk” (every last Thursday of the month, 12pm, online), “Active Break” (Tuesdays at 11:40h), summer parties and the like – and of course our exclusive Linkedin group.
You can send your notice in writing by e-mail to the Space where you mainly work. (email address: see website of the respective Space at the bottom).
